Frequently Asked Questions – Nichols Body Shop

Where is Nichols Body Shop located?

Our address is 4730 Atlanta Hwy Flowery Branch GA 30542. We are conveniently located for residents of Gwinnett and Hall Counties, including the cities of Oakwood, Flowery Branch, Gainesville, Buford, Suwanee, Winder, Lawrenceville, Duluth and the surrounding area.

From I-985: Take the Spout Springs exit and head west into Flowery Branch. Turn right on Atlanta Highway. We are located .8 miles up the road on the left.

From the north: Traveling south on Atlanta Highway from Gainesville or Oakwood, go one mile past the Atlanta Falcons training complex. Nichols Body Shop is located on the right.

Need more help? Call us for directions or to discuss how our Georgia collision repair shop can fill your needs.

When is Nichols Body Shop open for business?

Office hours are 8:00 AM – 5:30 PM Monday – Friday and Saturday by appointment. We will come in early and stay late to meet a customer if needed.

Does Nichols Body Shop warranty all repairs?

Yes, we give a written warranty on all repairs for as long as you own the vehicle.

Is there a charge for estimates?

No, we are glad to give a written estimate at no charge.

Why should I choose Nichols Body Shop for my repairs?

Our priority is to repair your vehicle correctly while giving exceptional customer service. Our people know the claims process and will work hard for you to make the repair experience smooth and hassle free.

How do I start the claims process?

When your accident is reported to the insurance company a claim number will be issued. Just give us the name of the insurance company and the claim number and Nichols Body Shop will do the rest.

Am I required to get more than one estimate?

No. There is no law requiring you to get more than one estimate.

What if the insurance company wants to write their own estimate?

This is common and is not a problem. Most company appraisers are very qualified and can write a quality damage appraisal. You can leave the vehicle at our shop for the inspection or have them inspect the vehicle at your home or work. Just bring us their appraisal and we will take it from there.

Am I required to use a shop on the insurance companies preferred list?

No. The vehicle is yours and you decide where the repairs will be done. You should choose a shop you feel comfortable with and let the insurance company deal with the shop you choose. Nichols Body Shop will be glad to work with any insurance company.

Am I required to use a shop on the insurance companies preferred list?

What if additional damage is found once the repairs are started?

It is not unusual to have hidden damage. Broken parts may be left at the accident scene or damage may not be visible during the initial inspection. We will inform you and the insurance company of any necessary changes to the repair estimate and provide the needed documentation to allow the insurance company to pay all that is needed for a quality repair.

Can I get a rental car?

Yes. Nichols Body Shop has relationships with several rental agencies that will pick you up at our shop or at your home or work. When your vehicle is ready just return the rental and the agency will bring you to the shop.

How long will my repairs take?

Nichols Body Shop will make every effort to repair your vehicle correctly and get it back to you as soon as possible. We will order parts as soon as the repairs are approved and give you a target date for delivery. If any additional damage is found we will notify you of any delay and adjust the target date as needed.

How can I check the status of my repair?

We will call or email you with updates. We can even send you photos of the repair process. Also you are welcome to drop by anytime or call us to check progress.

When will I need to pay for my repairs?

We do not require any money to be paid until repairs are completed. We do require the bill to be paid in full when the vehicle is picked up unless other arrangements are made in advance.

How can I pay for my repairs?

We accept cash, MasterCard and Visa. Insurance checks made to the customer may be endorsed and used as payment for repairs.

What if my insurance company requires me to send photos so they can write my estimate?

Photo estimates are very common these days and almost all are incomplete. There is no need to argue with the insurance company. Just let them write what they see and give us a copy of the estimate they write. We will disassemble the vehicle and provide the insurance company with a list of any missed damages or procedures.

What if my insurance company writes for Aftermarket Parts?

We see this on almost every claim. Aftermarket Parts are inferior knockoffs designed to save insurance companies money. Our policy is to only use parts approved by your vehicle’s manufacturer. We have agreements with our parts suppliers that allow us to “price match” most Aftermarket parts. That satisfies almost every discrepancy. If any parts cannot be “price matched” we will notify you and discuss options. We believe if you did not have inferior aftermarket parts before the accident then you should not be asked to accept them in your repair.